1. Regional Applicability and Compliance

This warranty service applies to warranty claims made within the original country or region of purchase authorized by RIGOL. If you request warranty service in another country or region, or cannot provide valid proof of purchase issued by a local authorized channel, RIGOL may be unable to provide free warranty service.

In addition, if providing warranty service, spare parts, repair support, or technical support would violate any applicable export control laws, regulations, or international sanctions requirements, including but not limited to the relevant laws and regulations of China and other applicable jurisdictions, RIGOL reserves the right to refuse to provide the relevant service or support.

2. Warranty Commitment

If a RIGOL product purchased by you experiences a hardware failure within the warranty period due to defects in materials or workmanship, RIGOL will provide free warranty service. The service may include repair of the defective product, replacement of defective parts, or replacement with a product of equivalent specifications.

Spare parts or replacement products used for warranty service may be new or may be rigorously tested products with performance equivalent to new. Any old parts, modules, or complete products replaced during the warranty process shall belong to RIGOL.

3. Warranty Period and Scope

3.1 Warranty Start Date

The warranty period begins on the purchase date shown on valid proof of purchase issued by a local authorized channel. Valid proof of purchase includes, but is not limited to, an invoice, formal receipt, or other purchase evidence recognized by RIGOL.

If valid proof of purchase cannot be provided, the warranty period will begin on the date falling six (6) months after the factory shipment date corresponding to the product serial number (SN) as recorded in the RIGOL system.

3.2 Warranty Periods

1. Electronic measurement instrument mainframe (main unit): three (3) years;
2. Accessories and optional items: one (1) year, including but not limited to plug-in boards/modules, probes, test cables, connectors, antennas, adapters, batteries, and similar components.

Performance degradation or replacement needs caused by normal wear and tear, natural aging, expiration of service life, or ordinary consumption are not covered by the free warranty.

4. Exclusions from Warranty

The following circumstances are not covered by this free warranty. For products that fail or are damaged for any of the following reasons, RIGOL may provide paid repair services or quotations for paid repair services:

1. Unauthorized modification, cracking, reflashing, unlocking, or similar handling of the product’s hardware, software, configuration, functions, or performance parameters;
2. The product serial number (SN) has been altered, damaged, removed, is missing, or is inconsistent with the relevant purchase information;
3. Repair, disassembly, modification, inspection, or other handling by any service institution or individual not authorized by RIGOL;
4. Use of power supplies, power adapters, accessories, or peripherals not approved by RIGOL or not compliant with product requirements;
5. Damage caused by improper transportation, dropping, impact, compression, burning, liquid intrusion, or other external causes;
6. Damage caused by earthquakes, lightning, floods, fires, war, governmental actions, public health events, or other force majeure events;
7. Other circumstances not attributable to defects in materials or workmanship.

5. Value-Added Services

If you would like to extend the warranty period or obtain broader service coverage, you may purchase applicable RIGOL service products according to your needs. Please refer to the RIGOL Care Plan for details:

https://www.rigol.com/intl/services/care-plan.html

6. Definitions and Special Notice

6.1 Local Authorized Channel

“Local authorized channel” means a sales entity located in the product’s original country or region of purchase and directly authorized by RIGOL or included in RIGOL’s authorized distribution network, including RIGOL direct sales entities, authorized agents, authorized distributors, and other sales entities recognized by RIGOL.

6.2 Special Notice: Risks of Unauthorized Modifications

Unauthorized modifications to the device, such as software cracking to unlock higher bandwidth, functions, or performance parameters, will void the warranty and may result in loss of calibration data, hardware damage, upgrade failure, system instability, data loss, and export control compliance risks.

To protect your legitimate rights and interests and ensure device safety, please do not make any unauthorized changes to the device. Any consequences and liabilities arising from unauthorized modification, cracking, or similar conduct shall be borne by the customer.