Statement of Privacy / Data Protection

Information on data protection with regard to our data processing in accordance with Articles 12, 13, 14, and 21 of the General Data Protection Regulation (GDPR)

IMPORTANT NOTE: In accordance with Articles 12, 13, 14, and 21 of the GDPR, we hereby inform you about the processing of personal data when using our website rigol.com (“website”). This website is an informational and presentation website targeting, inter alia, users in the EU. The separate online shop available at rigolshop.eu is subject to a separate privacy policy. Other domains, including rigolna.com and rigolcanada.com, are directed at North American users and may be subject to different privacy standards..

RIGOL Privacy Policy Details

RIGOL Technologies EU GmbH is committed to protecting your online privacy and personal information. This privacy policy describes the types of data we collect and how it is stored and used as well as your points of contact for any questions, inquiries, or comments. We also explain how you can influence the collection and use of your personal data.

If you pass personal data on to us, you can be sure that this information is used solely to maintain your business relationship with Rigol Technologies EU GmbH in one of the ways set out in this privacy policy.

A. Controller

The controller pursuant to Art. 4 (7) GDPR is:

RIGOL Technologies EU GmbH

Friedrichshafener Str. 5

82205 Gilching

Tel：+49 (0)8105-27292-11

E-Mail: info-europe@rigol.com

B. Data collected and Legal Basis

-Informational use of the Website-

You can visit our website without providing any personal information. If you use our website for informational purposes only, i.e., you do not register, use a service, or otherwise provide us with personal information, we do not process any personal data, with the exception of the data trans-mitted by your browser to enable you to visit the website and information transmitted to us through the use of cookies (please see see below: “Technical Provision of the Website” and “Analysis and Tracking”).

-Technical Provision of the Website-

For the technical provision of the website, it is necessary for us to process certain automatically transmitted information from you so that your browser can display our website and you can use the website. This information is automatically collected each time you access our website and stored in our server log files. This information relates to the computer system of the accessing computer.

The following information is collected:

• IP address;
• previously visited website (referrer);
• browser type/version (e.g., Firefox 59.0.2 (64 bit));
• browser language (e.g., German);
• operating system used (e.g., Windows 10);
• internal resolution of the browser window;
• screen resolution;
• java Script activation;
• java on/off;
• cookies on/off;
• color depth; and
• time of access.

We process your personal data for the technical provision of our website on the following legal basis:

• to fulfill a contract or to carry out pre-contractual measures in accordance with Art. 6 (1) lit. b GDPR, if you visit our website to find out about our products and events; and
• to safeguard our legitimate interests pursuant to Art. 6 (1) lit. f GDPR in order to make the website technically available to you. Our legitimate interest is to be able to offer you an attractive, technically functional, and user-friendly website and to take measures to protect our website from cyber risks and to prevent our website from posing cyber risks to third parties.

We also use cookies to make our website available for you to use. Cookies are text files that are stored in your internet browser or by your internet browser on your computer system when you visit a website. A cookie contains a characteristic string of characters that enables the browser to be uniquely identified when you visit the website again. We use these cookies, among other things, to make our website and its technical functions available to you. Some functions of our website cannot be offered without the use of cookies.

The following information is stored in the cookies and transmitted to us:

• The language you have selected on our website; and
• an identification code from the service providers we use so that you can be recognized when you visit our website again.

Further information on the use of cookies can be found in the help pages of the browser used and, for example, on the website http://www.allaboutcookies.org/ge/.

We process your personal data for the technical provision of our website on the following legal basis:

• to protect our legitimate interests in accordance with Art. 6 (1) lit. f GDPR, in order to be able to make the website technically available to you.

-Analysis and Tracking-

For the purpose of analyzing and tracking the use of our website, we or the service providers working on our behalf use cookies that enable us to evaluate your browsing behavior. This allows us to improve the quality of our website and its content. We learn how the website is used and can thus continuously optimize our services.

Web analysis is the collection, gathering, and evaluation of data about the behavior of visitors to websites. Among other things, a web analysis service collects data about which website a data subject came to a website from (so-called referrer), which subpages of the website were accessed, or how often and for how long a subpage was viewed. Web analysis is regularly used to optimize a website and to analyze the cost-benefit ratio of Internet advertising. In this context, the information obtained in the course of analyzing and tracking our website may also be merged with your other data collected in the course of using the website.

We use cookies exclusively with your consent in accordance with Section 25 (1) TDDDG regarding the storage of data in the end user's terminal equipment or access to the data, and your consent in accordance with Art. 6 (1) lit. a GDPR.

You can revoke your consent at any time by

• preventing the storage of cookies by adjusting your browser software settings accordingly; however, we would like to point out that in this case you may not be able to use all the functions of our website to their full extent;
• deleting cookies that have already been set at any time via your Internet browser or other software programs;
• objecting to the use of your data and the processing of the data by the respective provider and thus preventing such use and processing. You can make the settings for this on the website of the respective provider; these can be found under the links in section 3.1.2.1. However, if your computer is deleted, formatted, or reinstalled at a later date, you may have to deactivate the cookies again.

1. Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc., on our website. Google Analytics uses cookies to analyze how you use the website. The information collected by the cookie about your use of our website is usually transferred to a Google server in the USA and stored there.

On our behalf, Google will use this information to evaluate your use of the website, to compile re-ports on website activity, and to provide us with other services related to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Revocation of your consent

We use Google Analytics only with your consent. You can revoke your consent by

• preventing the storage of cookies by adjusting your browser software settings accordingly; however, we would like to point out that in this case you may not be able to use all the functions of our website to their full extent;
• downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

For more information on the terms of use and data protection of Google Analytics, please visit http://www.google.com/analytics/terms/de.html or https://www.google.de/intl/de/policies/.

2. Google Ads

We also use Google Ads, an advertising platform from Google Inc., on our website. This platform allows us to create and place ads that appear in Google's search results. The ads are selected based on the keywords that a user enters in their search. The goal of Google Ads is to help companies improve their online presence and attract more customers.

Revocation of your consent

We only use Google Ads with your consent. You can revoke your consent at any time by

• preventing the storage of cookies by adjusting your browser software settings accordingly; however, we would like to point out that in this case you may not be able to use all the functions of our website to their full extent.

 -User Inquiries-

In order to process and respond to your inquiries sent to us via our email address, we process the personal data you provide in this context. This includes your name and email address in order to send you a reply, as well as any other information you send us in your message.

We process your personal data to respond to user inquiries on the following legal bases:

• to protect our legitimate interests in accordance with Art. 6 (1) lit. f GDPR; our legitimate interest consists in responding appropriately to customer inquiries;
• if the inquiry is aimed at concluding a contract, the additional legal basis is Art. 6 (1) lit. b GDPR;
• to fulfill our legal obligations in accordance with Art. 6 (1) (c) GDPR, insofar as your inquiry is aimed at safeguarding your rights as a data subject.

-Complaint Management-

We process your personal data for the purpose of complaint management via the email address provided in the legal notice on the website. If you contact us via the email address provided, we will process the personal data listed as mandatory information (contact details and information about the complaint) as well as other personal data that you voluntarily provide to us in the context of your complaint in order to be able to process and respond to your complaint.

We process your data for the above purpose on the following legal basis:

• to protect our legitimate interests in the proper processing and response to complaints in accordance with Art. 6 (1) (f) GDPR.

-Compliance with Legal Requirements-

We also process your personal data in order to comply with other legal obligations. These may apply to us in connection with the processing of our services or business communications, among other things. These include, in particular, retention periods under commercial, trade, or tax law.

We process your personal data on the following legal basis:

• to fulfill a legal obligation to which we are subject in accordance with Art. 6 (1) (c) GDPR in conjunction with commercial, trade, or tax law, insofar as we are obliged to record and store your data.

-Enforcement of Law-

We also process your personal data in order to assert our rights and enforce our legal claims. We also process your personal data in order to defend ourselves against legal claims. Finally, we process your personal data to the extent necessary to prevent or prosecute criminal offenses.

We process your personal data for this purpose on the following legal basis:

• to protect our legitimate interests pursuant to Art. 6 (1) (f) GDPR, insofar as we assert legal claims or defend ourselves in legal disputes or prevent or investigate criminal offenses.

-Email newsletters, offers, and updates-

You may be contacted by us if you make a specific request that is best responded to via direct communication. This may be via email, phone, or other methods depending on the type of request. If you have filled out a web form providing consent you may receive more general marketing emails. You will only receive these newsletters if you have given your explicit consent. You can remove or alter your consent at any time by clicking on the unsubscribe link on any of our general emails or by contacting the person named below under the Contact Info section.

We process your data for the personalization of our communications on the following legal bases:

• if you have given us your consent, in accordance with Art. 6 (1) (a) GDPR; and
• if you have provided us with your email address in connection with the use of services or if we send you personalized advertising, to protect our legitimate interests in accordance with Art. 6 (1) lit. f GDPR in conjunction with § 7 ( 3 UWG (German Unfair Competition Act); our legitimate interest is based on our economic interests in carrying out advertising measures and target group-oriented advertising.

C. Who has Access to your Personal Data – Categories of Recipients

Initially, only our employees will have access to your personal data. Your data will only be passed on to third parties if this is permitted or required by law or if you have given your consent. We also share your data with the service providers we use to the extent necessary to provide our services. We limit the disclosure of data to what is necessary to provide our services to you. In some cases, our service providers receive your data as processors and are then strictly bound by our instructions when handling your data. In some cases, the recipients act independently with the data we transfer to them.

Below we list the categories of recipients of your data:

• IT service and hosting providers;
• Cookie, analytics and marketing service providers;
• CMR contact form and support services (if applicable)
• debt collection agencies and legal advisors when asserting our claims; and
• public authorities and institutions to the extent that we are legally obliged to do so.

D. Additional Links

www.rigol.commay contain links to third-party websites. This statement of privacy does not cover these other websites and RIGOL cannot assume any responsibility whatsoever, neither for the privacy practices nor the content of these other websites. If you send information to or via such third-party sites , you should review the privacy policies of those sites before providing them with information that can be traced back to you.

E. Accessing, Updating, or Deleting Data

To access, update, or delete your personal data please send your request directly to the contact info listed above or click the Cookie Settings button in your account and select your actions with data.

F. Third Country Transfer

Data will only be transferred to countries outside the EU or the EEA (so-called third countries) if this is necessary for the performance of our contractual relationships or required by law (e.g., tax reporting obligations), if you have given us your consent, or in the context of order processing.

When using cookies from tools such as Google Analytics and Google Ads, we may transfer your IP address or your truncated IP address to countries outside the European Union, specifically to the USA.

The data transfer to the USA is based on the Standard Contractual Clauses adopted by the European Commission, which we have agreed with the respective providers, or, where applicable, on the adequacy decision of the European Commission of July 10, 2023 for the EU-U.S. Data Privacy Framework.

Otherwise, we do not transfer your personal data to countries outside the EU or the EEA or to international organizations.

G. Duration of Storage

-Informational Use of our Website-

When you use our website for informational purposes only, we store your personal data on our servers exclusively for the duration of your visit to our website. After you leave our website, your personal data will be deleted immediately, at the latest within three months.

Cookies installed by us are also usually deleted after you leave our website, in particular the session cookies used. Google Analytics cookies remain stored for up to two years. Google Ads cookies remain stored for up to one year. You also have the option of deleting in-stalled cookies yourself at any time.

-Active Use of our Website (e.g. after registration)

When you actively use our website, we initially store your personal data for the duration of your inquiry or for the duration of our business relationship. This also includes the potential future and actual initiation of a contract (pre-contractual legal relationship) and the execution of a contract.

The login log files are stored for 90 days for security reasons and for support requests and are then deleted.

In addition, we then store your personal data until the statute of limitations for any legal claims arising from the relationship with you expires, in order to use it as evidence if necessary. The limitation period is usually between 1 and 3 years, but can also be up to 30 years.

Once the statute of limitations has expired, we delete your personal data unless there is a legal obligation to retain it, for example under the German Commercial Code (Sections 238, 257 (4) HGB) or the German Fiscal Code (Section 147 (3), (4) AO). These retention obligations can range from two to ten years. During this period, the data will only be processed again in the event of an audit by the tax authorities.

D. Your Rights as a Data Subject

If your personal data is processed, you are a "data subject" within the meaning of the GDPR. You have the rights listed below vis-à-vis us as the controller. Your rights as a data subject are as follows:

Your rights are the  following :

• Right to information - according to Art. 15 GDPR, the right to demand information on the personal data processed by us in the scope specified therein;
• Right to rectification - in accordance with Art. 16 GDPR the right to demand without delay the correction of incorrect or complete personal data stored with us;
• Right to erasure or restriction of processing - according to Art. 17 GDPR the right to demand the deletion of your personal data stored by us, unless further processing, to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise, or defend legal claims is required; according to Art. 18 GDPR the right to demand the restriction of the processing of your personal data, as far as the accuracy of the data is disputed by you; the processing is illegal, but you reject its deletion; we no longer need the data, but you need it for asserting, exercising or defending legal claims;
• Right to object - For reasons arising from your particular situation, you may also object to the processing of personal data concerning you by us at any time (Art. 21 GDPR); If the legal requirements are met, we will no longer process your personal data;
• Right to data portability - according to Art. 20 GDPR the right to receive your personal data, which you have provided us, in a structured, common, and machine-readable format or to request the transfer to another person responsible;
• Right to revoke the declaration of consent under data protection law - you have the right to withdraw your consent at any time; the withdrawal only takes effect for the future; that is, the withdrawal does not affect the lawfulness of the processing carried out on the basis of the consent until the withdrawal; and
• Right to lodge a complaint with a supervisory authority - according to Art. 77 GDPR the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

For questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data, and revocation of granted consent, objection to a particular use of data or for other requests to exercise your rights, please contact us directly via the contact details stated above and in our imprint.

E. Profiling / Automated decision-making

We do not carry out profiling and do not use purely automated decision-making procedures in accordance with Article 22 of the GDPR. If we should use further procedures in individual cases in the future, we will inform you separately.

F. Changes

We reserve the right to change this privacy policy at any time. Any changes will be announced by publishing the amended privacy policy on our website. Unless otherwise specified, such changes will take effect immediately. Therefore, please check this privacy policy regularly to view the la-test version.

Last updated: May 2026

Appendix:

Details on cookies

COOKIES ON rigol.com

Cookies are small text files stored on your device when you access most websites on the internet.

rigol.comuses cookies in order to make the website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how rigol.com is used so that we can make sure it is as up to date, relevant and error-free as we can.

Using rigol.com means you agree to our use of cookies. You can choose to restrict or block cookies set on rigol.com through your browser settings at any time. For more information about how to do this, and about cookies in general, please have a look at our cookie policy . Please note that certain cookies may be set as soon as you visit this website, but you can remove them using your browser settings.

However, please be aware that restricting or blocking cookies set on rigol.com may impact the functionality or performance of the website, or prevent you from using certain services provided through rigol.com. It will also affect our ability to update rigol.com to cater for user preferences and improve performance.